Refund and Return Policy for

SUITS International Education

(Smart Rudder International Ltd)

At SUITS International Education, we strive to provide our customers with high-quality cultural products and services that meet their needs and expectations. However, we understand that there may be circumstances where you may need to request a refund or return.

Course Refunds We offer a 14-day cooling-off period for all our courses, during which you may cancel your enrolment and receive a full refund. After this period, refunds may be granted under exceptional circumstances, such as:

• Serious illness or injury that prevents you from continuing the course.

• Unforeseen and exceptional changes to your personal circumstances, such as a bereavement or job loss.

In such cases, refunds will be considered on a case-by-case basis, and evidence may be required to support your request. Refunds will be processed within 30 days of the request being approved.

Product Returns If you have purchased a cultural product from SUITS International Education, such as a book or artwork, you may return it within 30 days of purchase for a full refund, provided that:

• The product is in its original condition and packaging.
• The product has not been used or damaged in any way.
• You provide proof of purchase, such as a receipt or order confirmation.

Please note that we do not offer refunds or returns for digital products, such as e-books or online courses.

Cancellation of Services If you have booked a service with SUITS International Education, such as a cultural exchange program or language course, you may cancel your booking at any time, but please note that cancellation fees may apply. These fees will be outlined in the terms and conditions of your booking.

In some cases, SUITS International Education may need to cancel or reschedule a service due to unforeseen circumstances, such as a venue closure or instructor illness. In such cases, we will offer you the option to reschedule or receive a full refund.

Product Shipping and Delivery We ship our cultural products to customers worldwide. Shipping times and costs will vary depending on your location and the product ordered. We strive to provide accurate shipping information and deliver your product in a timely manner. However, we are not responsible for delays or other issues caused by the shipping carrier.

Amendments to the Refund and Return Policy SUITS International Education reserves the right to make amendments to this Refund and Return Policy from time to time. Any changes to this policy will be communicated to our customers via our website and other relevant channels.

Limitation of Liability SUITS International Education will not be liable for any losses or damages arising from the cancellation, rescheduling or delay of any service, or from the use or inability to use any product or service provided by SUITS International Education. We will not be liable for any indirect or consequential losses, loss of income or profits, loss of goodwill, loss of data or any other loss arising from your use or reliance on our products or services.

Governing Law and Jurisdiction This Refund and Return Policy shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Cultural Product Sales In addition to the above, please note that certain cultural products sold by SUITS International Education, such as traditional clothing or handicrafts, may have unique features or characteristics that are intrinsic to their cultural value. As such, we cannot accept returns or offer refunds on these products if the reason for the return is related to these unique features or characteristics.

Limitation of Liability for Cultural Product Sales SUITS International Education takes great care in ensuring that our cultural products are accurately described and depicted on our website. However, we cannot guarantee that the products will meet your expectations or needs.

We shall not be liable for any indirect or consequential loss, including loss of income or profits, loss of goodwill, loss of data, or any other loss arising from your use or reliance on our cultural products. Our liability to you shall be limited to the purchase price of the product you have ordered.

Governing Law and Jurisdiction for Cultural Product Sales Any dispute arising from or in connection with the sale of our cultural products shall be governed by and construed in accordance with the laws of England and Wales. Any such dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

SUITS International Education is committed to providing high-quality cultural products and services to our customers. Our Refund and Return Policy for cultural product sales outlines the procedures and conditions for requesting a refund or return, and our Limitation of Liability and Governing Law and Jurisdiction clauses set out the legal framework governing the sale of our cultural products. If you have any questions or concerns about this policy, please do not hesitate to contact us.

Changes to Our Refund and Return Policy SUITS International Education reserves the right to amend this Refund and Return Policy at any time without prior notice. We encourage you to review this policy regularly to ensure that you are aware of any changes that may have been made. Any changes to this policy will be posted on our website and will be effective immediately upon posting.

Conclusion At SUITS International Education, we strive to provide exceptional customer service and high-quality educational and cultural products and services. Our Refund and Return Policy reflects our commitment to transparency, fairness, and customer satisfaction. If you have any questions or concerns about this policy, please do not hesitate to contact us (info@smartrudder.com).